Frequently Asked Questions
Q: What is your return policy?
A: We have sold thousands of items and because so few are returned we are happy to offer a 100% return policy on all our products. If you are not happy with your purchase for any reason you may return it to us within 14 days of receipt. It must be returned well packaged and in the same (Sealed) condition as received. Return postage will refunded only if faulty, damaged or incorrect items. Please email first.
Q: Do you combine shipping?
A: Shipping is FREE for all UK Customers. We believe that our European and International shipping rates are competitive, but we are always willing to listen and we review shipping charges regularly
Q: When can I expect my order to arrive?
A: We post every working day, so UK orders should be with you in about 2 to 3 days.
Q: Why should we buy from you?
A: With thousands of sellers on ebay, Amazon and other shops, this is a good question. We have sold thousands of items via ebay , and still do, and still pay FEES for doing so.
Within NGB-Direct we have NO FEES so we can offer the same Products & Service - CHEAPER
Q: Will your DVD Play on an American NTCS player?
A: No - sorry
UK & Europe
Within the UK and most of Europe the main DVD format used is PAL and the DVD region is 2 often shown R2 or (All)
Region 0 shown as R0 or (All) is an All Regions standard and these dvds will play in the UK and most of Europe and anywhere in the World (provided the dvd player is PAL formatted or PAL enabled)
All our dvds are either R2 or R0 (All) & are in a PAL FORMAT
USA / Canada / Rest of the World
These countries use the NTSC system and UK dvds are NOT COMPATABLE
